Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? Here is how to reach the Crypto Casinos team, and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable route to our team. We read every message that comes in and try to respond within a couple of working days. Reach us at [email protected].
A short note on what your message is about helps us route it to the right person and get back to you faster — whether that is a factual query, a correction, or something else entirely.
What You Can Get in Touch About
- Review accuracy — Bonus terms, wagering requirements, licensing details, and payout information change. If something on a review page looks out of date, tell us and we will look into it.
- Coin and payment questions — If you are unsure whether a listed site accepts a particular coin, or how deposits and withdrawals work in practice, our team can point you toward the relevant page or clarify what we know.
- Site suggestions — If there is a crypto casino you think belongs on our radar, let us know. We do not add sites without reviewing them first.
- Corrections — Ratings, offer details and licensing status are checked periodically, but operators change terms often. Flagging an error helps us keep pages current.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, please say so in your message. We will point you to the National Problem Gambling Helpline (1-800-GAMBLER) and other relevant resources. This site does not provide crisis support directly, so if you need help now, contact the helpline rather than waiting on an email reply.
- General feedback — Praise, criticism, or ideas for topics we should cover are all welcome.
What We Can't Help With
We are an independent review and comparison site, not a casino operator, a payment processor, or a customer support desk for any of the sites listed here. That means a few things are outside what we can do:
- We cannot access, close, or verify your account at any casino — that has to go through the operator's own support team.
- We cannot process withdrawals, resolve deposit disputes, or intervene in a bonus or wagering disagreement between you and a casino.
- We cannot offer tax or legal advice. Gambling winnings and crypto gains can both carry tax obligations in the US, and the right treatment depends on your situation — a qualified tax professional is the right person to ask, not us.
- We cannot confirm whether a given site is legal to use from your specific state. Laws vary, offshore sites often restrict certain states themselves, and it is on you to check your own state's rules before playing.
If your question is about account access, a stuck withdrawal, or a bonus dispute at a specific casino, your fastest route is that casino's own support channel, usually live chat or a support email listed on their site.
How We Handle Your Message
Every email is read by a real person on our editorial team — we do not rely on automated replies. Most messages get a response within two working days, though it can run longer during busy periods. If your enquiry needs input from more than one person, we will let you know it is being looked into rather than leave you waiting silently.
Before You Write In
A few things are worth checking first, since they answer most of the questions we receive:
- Ratings, bonus offers, and rankings shown on this site are editorial judgements based on published terms, not guarantees of what you will experience — offer terms can change at the operator's end at any time.
- Any welcome bonus or promotion listed alongside a casino carries wagering requirements, time limits, and eligibility conditions set by that operator; check the casino's own terms before depositing.
- Crypto casinos serving US players operate offshore, typically licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator. This is a legal grey area for US players, not a regulated one, and availability differs by state — you are responsible for checking your own state's laws.
- If you are weighing up which site to use, our trusted casino comparisons page is a good starting point alongside the rankings on this site.
Age and Responsible Play
Everything on this site is intended for adults of legal gambling age in their jurisdiction (18+ or 21+, depending on the site and applicable state rules — always check the minimum stated by the operator itself). Gambling involves real risk of losing money, and playing with cryptocurrency adds the risk of price volatility on top of that. If gambling stops being enjoyable or starts affecting your finances, relationships, or wellbeing, the National Problem Gambling Helpline (1-800-GAMBLER) is free and confidential. Offshore crypto casinos may not offer the same self-exclusion tools or player protections that state-regulated US operators do, so it is worth setting your own limits before you play, not relying on the site to set them for you.
We appreciate you taking the time to read this far — and we look forward to hearing from you.